Passion Projects provides digital software projects and source-code products.
Because our products are digital products, customers should carefully review the product description, features, technologies, requirements, and included materials before completing a purchase.
1. Digital Products
All products available for purchase through Passion Projects are delivered digitally.
No physical products are shipped.
2. Refund Eligibility
Refund requests may be considered in situations such as:
• Duplicate payment for the same order
• Payment was successfully completed but the purchased product was not delivered
• A technical problem prevents reasonable access to the purchased product
• The delivered product is substantially different from the product description
• Other genuine issues that Passion Projects determines should qualify for a refund
Refund eligibility will be evaluated based on the individual circumstances of the request.
3. Non-Eligible Refund Requests
A refund may not be available when:
• The customer has simply changed their mind after receiving the digital product
• The customer purchased the wrong product after failing to review its description or requirements
• The customer does not have the required technical environment to run the project
• The customer is unable to use the project because of their own system, hosting, software, or configuration issues
• The product has been copied, redistributed, or misused
This does not limit any rights that cannot legally be excluded under applicable law.
4. Refund Request Process
To request a refund, contact us at:
Email: mk6805128@gmail.com
Please provide:
• Order ID
• Name used for the purchase
• Email address used during the purchase
• Product name
• Reason for the refund request
• Relevant payment or transaction information, if available
Providing complete information helps us investigate the request efficiently.
5. Refund Processing
If a refund is approved, it will generally be processed to the original payment method used for the transaction.
The time required for the refunded amount to appear in the customer's account may depend on the payment service provider or customer's bank.
6. Duplicate Payments
If you have accidentally made a duplicate payment for the same product, please contact us with the relevant Order IDs or transaction details.
After verification, the duplicate transaction may be eligible for a refund.
7. Payment Failure
If a payment fails but money has been deducted from your bank account or payment method, please contact us with the transaction details.
Where the payment is subsequently confirmed as unsuccessful and the amount is not automatically reversed, we will assist in resolving the issue through the applicable payment service process.
8. Cancellation
A cancellation request may be considered before digital product delivery where technically and reasonably possible.
Once a digital product has been delivered or accessed, cancellation may not be possible except where a refund is otherwise eligible under this policy or applicable law.